Office Hours...

Monday - Friday 08:00 - 17:30 (support times vary - see below)

Saturday office closed (support times vary - see below)

Sunday office closed (support times vary - see below)

 

SUPPORT HOURS (GMT)

Monday - Friday 08:00 - 18:00

Saturday 09:00 - 16:00

Sunday 10:00 - 15:00

 

STANDARD TERMS & CONDITIONS  (GMT)  

After Sales Support... After sales support is available on +44(0)20 3478 0786 or support@controlfreqgsm.com. All calls and emails are responded to promptly. Calls and emails on the weekend may have slightly longer response times however will always be returned.

Orders... Orders can be placed by phone +44(0)20 3478 0785, by fax +44(0)872 115 6259 or securely online.  

Online Payment Methods... Online orders placed can be securely paid for using Paypal, credit or debit card (processed by SagePay Secure Payments), BACS, Cheque or International Bank Transfer (TT).

NOTE: International, BACS, Cheque, VAT excluded and Trade account customers should select the 'Pay by Other' payment method. Your order will be submitted and an invoice will be emailed back to you with the correct amount and payment details.

Price... Please use the website product page for up to date prices on any product. For quantity or trade prices, please call us on +44(0)20 3478 0785. Goods will be invoiced at the price ruling at the date of dispatch and we reserve the right to amend any errors or omissions. Value Added Tax (VAT) will be added at the time of invoicing.

Payment... Approved Trade accounts are strictly 30 days from invoice date (strictly 30 days). For non established Customers, payment is due with the order or prior to despatch of goods. If you wish to apply for credit facilities please contact us on +44(0)20 3478 0785. If a trade account becomes overdue, we will not ship further goods until the account has been paid up to date. Any Company who is continually late paying will have their credit facility withdrawn. Late payments will automatically be subject to a £30 late payment administration charge for overdue amounts up to £2000, and an additional £20 per additional £1000 thereafter. Interest will be charged on overdue accounts under the outline of the Late Payment of Commercial Debts [Interest] Act 1998 at a rate of 2.5% per calendar month or part thereof from the date of the invoice or supply whichever is the earlier. Should it become necessary to take legal action to recover monies owed, all costs incurred (including time, company search and debt collection agency fees) will be added and recovered.  

Trade Discount... Trade discount is only applicable for invoices paid within agreed payment terms (strictly 30 days). The Company reserves the right to reverse any discounts applied and issue an additional invoice for the discounted amount.  

Discount Codes... Discount codes are given to trade customers for use on full list price items only. Not to be used on clearance items. Smartbel is also excluded from trade discount. Any code used on an item that is not eligible for a discount will require that full payment is made prior to shipping.

Clearance Items... Discount codes are not applicable to clearance items. The prices have already been reduced to clear and no further discounts are applicable.

International Sales... All sales outside the United Kingdom (non-UK delivery address) will require payment in advance via credit card or TT bank transfer. The above terms & conditions relate to all Customers, including those outside of the United Kingdom. Please choose 'pay by other' in the payment methods during the checkout process and an invoice less UK sales tax (VAT) will be returned to you for payment.

Delivery... If no specific instructions are included in the Customers order, consignments will be despatched by our chosen route and mode of transport to the usual destinations or the destination specified on the Customers order. The ''Company'' accept no responsibility for errors where written confirmation has not been received. Every effort is made to meet the quoted delivery dates, but it is impossible to guarantee due to unforeseen circumstances.

Despatch... All orders will be dispatched to UK same day if ordered before 12.00pm. The Customer will be notified by email. Delivery is always recorded. Ireland orders will be delivered in 1 - 2 days. International despatch follows cleared funds for payment and a time of delivery is based on the location. Confirmation and tracking will be provided.

Loss in Transit... All goods are packed to ensure safe carriage, and The ''Company'' accept no responsibility for loss or damage in transit. Complaints of loss must be notified to the Carriers and to the ''Company'' within 3 working days of the date of delivery. A claim must similarly be made within 7 working days of the date of delivery.  

Repairs... Goods returns for repair must be accompanied by the Company's Returns Material Authorisation (RMA) Form indicating the nature of the suspected defect, showing clearly the Returnee's full name and address and giving proof of purchase from ''The Company''. The RETURNS FORM can be filled in here. Repair charges will be incurred for any goods returned outside the stated Manufacturer's warranty period, goods damaged through misuse or goods returned as faulty for which no fault is found. Minimum product testing fee is £35+VAT unless covered by warranty. Shipping costs to return items is £11+VAT  

Warranty... 3 year warranty is included on most products*. Subject to fair use and not including vandalism or natural disasters / causes. Items supplied as kits are provided with a power source and warranty can be voided if damage or fault occurs when powering the system from an unknown source. Warranty is offered on a 'Return to Base' basis and under no circumstances does it cover costs for labour, travel or any costs incurred by the Purchaser, Installer or 3rd party as a result of an alleged faulty product.

* Some items do not include 3 year warranty. The following products include 12 month limited* warranty: - relays - remote controls & receivers - voice recorder for alarm diallers - power supplies - USB SIM card reader *limited warranty does not cover misuse, damage or incorrectly installed equipment.  

Advanced Replacement... Advanced replacement is at the discretion of ''The Company'' and strictly to Trade account holders only. The warranty on all goods supplied by ''The Company'' is 'return to base' for repair / replacement. 'The Company'' shall not be liable in any way for failure of any product supplied. In particular ''The Company'' shall not be liable for labour costs involved in replacing faulty items or fault finding. Advance replacements are supplied on the understanding that the original goods will be returned within 7 days of issue and bound by the terms and conditions on the documentation. If the original goods are not returned within 7 days then the invoice issued on receipt of the goods becomes due and no credit note will be issued.

Returned Goods... The first step of the returns process is to contact our 7-day phone support line on 020 3478 0786 to evaluate the situation. To avoid delays this is a critical step. Once the support agent has agreed the rerturn the customer must fill in the returns form to receive an RMA number to return with the goods. Failure to do this will result in delays. Goods returned for credit will only be accepted if they are in their original boxes, complete with instructions, fixings etc., undamaged and considered resalable to avoid incurring additional charges. We will not accept any special or engraved or customised panels as returns for credit or refund, this includes items which are not standard stock. Minimum inspection and restocking fees will be charged according to the following time frames:

Within 30 Days.............Free (less shipping) Within 60 Days.............20% Within 90 Days.............30%

Under no circumstances will items older than 90 days be accepted as returns for credit or refund.
ContrlolFreq reserve the right to charge a minimum handling fee at our discretion based on the particular circumstances of each return.

 

NOTE: * Returns should be addressed to: Control Freq Ltd (Returns) 1 Shelley Road, Worthing, West Sussex, BN11 1TP, United Kingdom.

Suitability of Product... We accept no responsibility that goods ordered by the Buyer are for any particular purpose. Verbal instructions are accepted on the basis that ''The Company'' will not be held responsible for mistakes arising there from. General... In accordance with ''The Company'' policy of progressive improvement, we reserve the right to alter the specification and / or price of any article without prior notice without incurring any liability. All information and data given in Company literature is subject to variation and is for general information only. All goods or services referred to on outstanding invoices due to ''The Company'' by the Buyer shall remain the absolute property of ''The Company'' until payment of all outstanding invoiced amounts have been received and cleared. In the event of default by the Buyer, responsibility for payment in full of all goods and services ordered by the Buyer together with costs and interest is that of the Buyers Directors either individually or collectively. It is a condition of trading that such Directors will indemnify ''The Company'' for all costs and losses due howsoever caused. Items and goods recovered, returned or undelivered for which payment cannot be realised such as installation or services must be paid for by the Buyer's Directors as they are at the time default either individually or collectively from their own arranged resources and paid direct to the ''The Company'' within 30 days of the Buyer's default.

 

SIM CARD CONTRACTS

Terms of sale

• Minimum contract term is 12 months.

• Paid annually in advance.
  

• Payment accepted by direct debit only.

• Payment to be received before airtime service commences.
  

• Payment on renewals due no later than 7 days from invoice due date.

• Non-payment will result in service suspension until payment is received, with no further notification.

• ControlFreq accept no liability for any impact or outcome relating to service suspension from non-payment.

 

Includes

• Data, SMS & voice airtime service (*fair usage policy applies)

• Free device configuration by ControlFreq

• Single point of contact for billing and support

• 7-day phone support
  

 

Cancellation Policy

• The minimum contract term is 12 months.

• To cancel service thereafter, the SIM card must be returned using the returns form.

• The minimum notice period is 30 days in writing to accounts@controlfreq.uk. 

• Advanced payments will be refunded pro-rata as per above terms.

• In the event the SIM card cannot be returned, an admin fee of £25+VAT will be applied.

 

If you have any queries with regards to these terms & conditions of sale, please contact us.