Shipping policy

How we ship

Every order goes by a tracked courier service and needs a signature on delivery. We email you tracking details once your order ships and keep you updated until it arrives. If there's a delay, you'll be told automatically.

Dispatch times

Orders placed before 12pm (UK time) on a weekday are dispatched the same day. Orders placed after 12pm, at weekends or on bank holidays are dispatched the next working day.

If a UK order isn't shipped within the agreed time, we refund it in full.

Saturday delivery

Saturday delivery is available. Please call us on 020 3478 0786 before you order to confirm it.

UK delivery charges

All prices are shown excluding VAT. VAT is added at checkout.

Delivery is free on UK orders of £500 or more ex VAT.

Otherwise:

Service	Price (ex VAT)
Express	£11
Urgent	£18
Saturday (call to confirm first)	£23

Channel Islands and Isle of Man

Online checkout also delivers to the Channel Islands and the Isle of Man for £17 ex VAT.

Orders outside the UK

For delivery anywhere else, ask us for a shipping quote at support@controlfreq.co.uk or on 020 3478 0786. International orders need payment in advance and are dispatched once payment has cleared, with tracking provided.

Where we send it

Unless your order gives other instructions, we send it by our chosen route to the address on the order. We can't take responsibility for errors where we haven't had written confirmation. We try hard to meet quoted delivery dates but can't guarantee them.

Lost or damaged parcels

We pack everything to travel safely. Tell the carrier and us about any loss within 3 working days of the delivery date, and make a claim within 7 working days. See our refund and returns policy for faulty items.