Refund policy

Returned Goods...Goods returned for credit will only be accepted if they are in their original boxes, complete with instructions, fixings etc., undamaged and considered resalable to avoid incurring additional charges. We will not accept any special or engraved or customised panels as returns for credit or refund, this includes items which are not standard stock. Minimum inspection and restocking fees will be charged according to the following time frames:

Within 30 Days.............10%
Within 60 Days.............20%
Within 90 Days.............30%

Under no circumstances will items older than 90 days be accepted as returns for credit.

At our discretion, we reserve the right to charge a minimum handling fee of £30+VAT will be charged for all goods returned.

* Returns should be addressed to: Control Freq Ltd (returns) c/- Omnibus House, 39-41 North Road, London, N7 9DP United Kingdom.

Repairs...
Goods returns for repair must be accompanied by the Company's Returns Material Authorisation (RMA) Form indicating the nature of the suspected defect, showing clearly the Returnee's full name and address and giving proof of purchase from ''The Company''. The RMA (Return Material Authorisation) form can be filled in here. Repair charges will be incurred for any goods returned outside the stated Manufacturer's warranty period, goods damaged through misuse or goods returned as faulty for which no fault is found. Minimum product testing fee is £30+VAT unless covered by warranty. Shipping costs to return items is £10+VAT

Warranty...
3 year warranty is included on most products*. Subject to fair use and not including vandalism or natural disasters / causes. Items supplied as kits are provided with a power source and warranty can be voided if damage or fault occurs when powering the system from an unknown source. Warranty is offered on a 'Return to Base' basis and under no circumstances does it cover costs for labour, travel or any costs incurred by the Purchaser, Installer or 3rd party as a result of an alleged faulty product.

* Some items do not include 3 year warranty. The following products include 12 month limited* warranty:
- relays
- remote controls & receivers
- voice recorder for alarm diallers
- power supplies
- USB SIM card reader
*limited warranty does not cover misuse, damage or incorrectly installed equipment.

Advance Replacement...
Advanced replacement is at the discretion of ''The Company'' and strictly to Trade account holders only. The warranty on all goods supplied by ''The Company'' is 'return to base' for repair / replacement. 'The Company'' shall not be liable in any way for failure of any product supplied. In particular ''The Company'' shall not be liable for labour costs involved in replacing faulty items or fault finding. Advance replacements are supplied on the understanding that the original goods will be returned within 7 days of issue and bound by the terms and conditions on the documentation. If the original goods are not returned within 7 days then the invoice issued on receipt of the goods becomes due and no credit note will be issued.